Shipping Policy

Last Updated: October 30, 2026

At FM Cart, we are committed to providing a smooth and convenient shopping experience. We work to ensure that your orders are processed and delivered as efficiently as possible.

This Shipping Policy explains how we handle order processing, shipping, delivery, and situations where an order is not received.

1. Shipping Destinations

FM Cart primarily serves customers in the United States (USA).

Shipping availability may vary depending on the product and delivery location. Customers can check the available shipping options during checkout.

2. Order Processing

Once you successfully place an order on FM Cart, we begin processing it.

Order processing includes:

Verifying order details.
Confirming payment.
Preparing the purchased products for shipment.
Arranging shipment through the applicable shipping service.

Processing times may vary depending on product availability, order volume, and other operational factors.

Please note that order processing time is separate from shipping and delivery time.

3. Shipping and Delivery Time

Delivery times may vary depending on several factors, including:

Customer's delivery location.
Product availability.
Shipping carrier and service.
Weather conditions.
Holidays and peak shopping seasons.
Other unexpected circumstances.

Estimated delivery information, when available, will be displayed during checkout or communicated through order-related notifications.

We make reasonable efforts to ensure timely delivery but cannot guarantee exact delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

The total order cost will be presented for your review before payment is submitted.

Any applicable shipping fees will be determined based on the available shipping options and order details.

5. Order Tracking

When tracking information is available, it may be provided through shipping notifications or other order-related communications.

Customers can use the provided tracking information to check the progress of their shipments.

If you have questions about your order status or tracking information, please contact us at sales@fmcart.com.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address before submitting your purchase.

If you notice an incorrect address after placing an order, contact us immediately at sales@fmcart.com.

We will make reasonable efforts to assist with address corrections. However, changes may not be possible once an order has been processed or shipped.

FM Cart is not responsible for delivery problems caused by inaccurate or incomplete shipping information provided by the customer, subject to applicable consumer protection laws.

7. Shipping Delays

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

Shipping carrier delays.
Severe weather conditions.
Public holidays.
Transportation disruptions.
Customs inspections or procedures, where applicable.
Other unexpected delivery-related issues.

If your order experiences a significant delay, please contact our customer support team for assistance.

8. Lost or Undelivered Orders

If you have not received your order within the expected delivery timeframe, please contact us at sales@fmcart.com.

To help us investigate the issue, please provide:

Your order number.
Your registered email address.
A brief description of the delivery issue.
Any available tracking information.

Our team will review the order and verify its shipping and delivery status.

If you do not receive your ordered product, you may request a refund.

After reviewing and verifying the order details, approved refund requests will be processed according to our Refund Policy.

9. Incorrect or Damaged Products

If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue.

We may request relevant information or photographs to help evaluate your request.

Eligible cases will be handled according to our Return & Exchange Policy.

10. Changes to This Shipping Policy

FM Cart reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping procedures, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically.