At FM Cart, customer satisfaction is important to us. We strive to ensure that every order is processed and delivered successfully. However, we understand that sometimes delivery issues may occur.
This Refund Policy explains when customers may request a refund and how we handle refund requests.
1. Refund Eligibility
Customers may request a refund if they have not received their ordered product.
If your order has not been delivered within the expected delivery timeframe, you may contact our customer support team to report the issue and request a refund.
Refund requests will be reviewed and processed after verifying the order and delivery status.
2. How to Request a Refund
If you have not received your order and would like to request a refund, please follow these steps:
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Contact us at sales@fmcart.com.
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Include your order number and the email address used when placing the order.
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Briefly explain that you have not received your product.
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Our support team will review your request and verify the order status.
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Once your refund request is approved, we will initiate the refund process.
3. Refund Processing
Once your refund request is approved, the refund will be issued to your original payment method whenever possible.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.
4. Orders That Have Already Been Delivered
Refunds under this policy are primarily intended for orders that customers have not received.
If your order shows as delivered but you have not received it, please contact us so we can review the delivery information and investigate the issue.
5. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Store Name: FM Cart
Email: sales@fmcart.com
Website: https://fmcart.com/
Our customer support team will be happy to assist you.
FM Cart reserves the right to review and verify all refund requests before approval.