Return & Exchange Policy

Return & Exchange Policy

Last Updated: October 30, 2026

At FM Cart, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you experience any issues with a product purchased from our website, we are here to help.

Our Return & Exchange Policy explains the conditions under which products may be returned or exchanged.

1. Return Policy

We accept return requests if a product has a valid issue or does not meet the expected condition.

You may request a return if:

  • You received an incorrect product.

  • The product does not match the description provided on our website.

  • The product has an issue that makes it unsuitable for its intended use.

  • There is another valid product-related issue that can be verified by our support team.

All return requests are subject to review and approval by FM Cart.

2. Exchange Policy

If you experience a problem with a product, you may request an exchange instead of a return.

An exchange may be offered when:

  • You received the wrong product.

  • The product has a verified issue.

  • The product does not match the description or specifications listed on our website.

Exchange requests are subject to product availability. If the requested replacement is unavailable, our customer support team will contact you to discuss the available options.

3. Damaged or Defective Products

If a product arrives damaged, defective, broken, or with a manufacturing issue, FM Cart will offer an exchange only.

Please note:

  • Damaged or defective products are eligible for exchange only.

  • Refunds or returns are not available for damaged or defective products under this policy.

  • Customers must provide clear photos or videos showing the damage or defect.

  • All claims are subject to verification and approval by our support team.

We will make reasonable efforts to provide a replacement for an approved claim.

4. Return & Exchange Requirements

To help us process your request smoothly, please follow these requirements:

  • Contact us as soon as possible after receiving your order.

  • Provide your order number and relevant product details.

  • Include clear photos or videos showing the product issue.

  • Keep the original packaging, accessories, tags, and other included items whenever possible.

  • The product must be available for inspection if requested by our support team.

FM Cart reserves the right to reject requests that do not meet the eligibility requirements or cannot be verified.

5. How to Request a Return or Exchange

Follow these simple steps to request a return or exchange:

Step 1: Contact our customer support team by email.

Step 2: Provide your order number and explain the issue with the product.

Step 3: Attach clear photos or videos showing the problem.

Step 4: Our support team will review your request and determine whether it qualifies for a return or exchange.

Step 5: Once approved, we will provide further instructions to complete the process.

6. Contact Us

If you have any questions about our Return & Exchange Policy or need assistance with a product issue, please contact us.

Email: sales@fmcart.com

Website: https://fmcart.com/

Our customer support team will be happy to assist you.

7. Policy Updates

FM Cart reserves the right to update or modify this Return & Exchange Policy when necessary. Any changes will be published on this page. Customers are encouraged to review this policy periodically.

Thank you for shopping with FM Cart. We appreciate your trust and look forward to serving you!